Incident response

How service incidents and personal-data breaches are detected, communicated and documented.

Last reviewed on 2026-09-19.

Detection

Failed runs, engine errors and health checks open an incident automatically; the platform owner is notified at once.

Affected organisations receive a first notice through their configured channels within 24 hours of confirmation.

A detailed account (scope, cause, remediation, affected runs) follows within 72 hours.

Where personal data is involved, the same timeline applies and customers get what they need for their own notifications to authorities.

These timelines are uniform for all customers regardless of region; contractual terms may be stricter for specific plans.

How service incidents and personal-data breaches are detected, communicated and documented.

Last reviewed on 2026-09-19.

Failed runs, engine errors and health checks open an incident automatically; the platform owner is notified at once.

Affected organisations receive a first notice through their configured channels within 24 hours of confirmation.

A detailed account (scope, cause, remediation, affected runs) follows within 72 hours.

Where personal data is involved, the same timeline applies and customers get what they need for their own notifications to authorities.

These timelines are uniform for all customers regardless of region; contractual terms may be stricter for specific plans.